ABout Us

Safety, It’s in our DNA!

The team at Proactive Compliance Solutions are passionate about providing simple solutions when it comes to compliance. We are continuously striving to produce products and services that will drive positive change and deliver a significant return on investment for the Accommodation Sector. Your accommodation business isn’t a one-size-fits-all, and neither are our safety solutions.

Our aim is to assist with effectively establishing and maintaining the below key workplace health and safety goals:

  • Make your workplace safer
  • Reduce the risk of injury and harm
  • Save you time
  • Reduce costs involved in directly employing a safety resource
  • Protect your business from negative publicity, regulatory enforcement action or costs
  • Providing controls and processes that meet legislative expectations, but are also cost effective, reasonable, practicable and user friendly
  • Reduce incident rates within your accommodation business

We make compliance simple so you can focus on what you do best! Happy Guests!

Have questions?

Answers at Your Fingertips

Frequently Asked Questions

Discover quick answers to your most pressing questions about our services, processes, and safety compliance solutions in our FAQ section.

A policy is a formal standard that provides the overall guideline on how your accommodation business conducts operations on a specific topic. It is used to set out direction, influence certain decisions and often sets out the consequences of not complying with them. It characterizes the general course of action, objectives, and boundaries for that decision.

A procedure is a document that details the step-by-step instructions that everyone should follow to tackle an issue or make a decision. It answers the questions: How? When? Where? With whom?

It helps people within your accommodation business understand how to implement a policy.

An SOP is a set of detailed instructions for performing repetitive procedures within your accommodation business. It guides employees through all the steps required to achieve specific objectives. SOPs prevent employees from doing things the wrong way. By enforcing best practices, you create consistent, predictable outcomes and improve team productivity. SOPs can standardize any process — from plant and equipment use to administrative functions as well as customer complaints.

A Safety Management System, also referred to as an SMS, is a systematic approach to managing safety. Your Safety Management System should assist with managing health and safety duties and responsibilities. A good system supports your accommodation business operations on a daily basis with decision-making insights.

What is the purpose of a safety management system? Whilst a safety management system involves documentation, that isn’t all it is. Its focus is on effectively protecting your workers from harm, preventing injury or illness and achieving your safety goals. It should document your policies, safe work procedures, emergency procedures, record keeping supporting compliance and more.

A well-designed and implemented safety system should help improve productivity within your accommodation businesses by giving your workers the right information at the right time and reduce downtime by addressing hazards and preventing safety incidents.

It also provides a level of protection from potential penalties and prosecution if something serious does happen.

The Plan, Do, Check, Act approach involves developing a safety management system (Plan), implementing the plan (Do), evaluating its effectiveness (Check), and making necessary adjustments for continuous improvement (Act).

To follow the PCDA approach you need to:

  • Plan in detail what needs to be done (the work or task).
  • Implement the necessary changes from your plan, as the task dictates.
  • Constantly review the implemented control measures
  • Act if your measures are not effective.

This will support you with:

  • Constantly identifying areas that need improvement.
  • Implement measures quickly to ensure your workers and others are safe.
  • Assuring a constant review of the effectiveness if your arrangements.

Safety starts at the top. As an employer in the accommodation sector, how you demonstrate your genuine commitment to safety through what you do (not just what you say) is important.

When your workers see you make safety a priority, you’re on your way to building a positive high-performing safety culture, where everyone:

  • acts and thinks safely
  • has shared safety values
  • anticipates unsafe actions and corrects them before harm is done
  • prioritises prevention.

A robust, positive safety culture improves safety performance and can improve business performance, too.

Developing a positive culture in your workplace will take time, commitment and leadership — but they’ll have a positive impact on your workers, your bottom line, and your reputation.

Elements of a positive safety culture include;

  • Professional development is supported and encouraged
  • Obstacles to good mental health are identified and removed
  • Diversity is seen as an organisation advantage
  • Staff turnover and sick/stress leave is low
  • Staff loyalty is high
  • Workers are productive members of a team.

You can demonstrate your health and safety leadership by:

  • being honest and open about health and safety issues
  • having an annual plan and a longer-term vision for safety
  • investing in health and safety: time, money and resources
  • making health and safety a topic of everyday conversation
  • setting clear expectations and encouraging accountability
  • investigating near misses.

Yes, it is absolutely 100% safe. Your personal and credit card information is very safe and we take site and data security as a serious issue. Our website uses a SSL secure connection and 128-bit encryption to ensure that your data is secure.

We accept credit card payment over our secure website or you can arrange a bank transfer. We accept Visa and Master Card.

You will receive your documents in electronic PDF format only. All documents will be personalised to your business using the business details and logo provided at checkout. Your personalised documents are sent to you via email or a download link depending on the size of documents within 3 business days from purchase or 1 business day using our express service.

Your personalised documents are sent to you via email or a download link depending on the size of documents within 3 business days from purchase or 1 business day using our express service.

As all of our products are digital software, it is impossible for you to return a product without trace to us for a refund. We do not provide refunds on digital products. However, we do allow our customers to review their provided documents for a period of 30 days, and if within these 30 days they find any errors in our documents, we will do our utmost best to correct the situation for you. We will make all required corrections to your documents, within 5 business days, at no extra cost to our client.

Our main objective here at Proactive is your absolute satisfaction with our product, and to ensure this we will take every possible step to correct the situation for you until you are 100% satisfied. Any errors found in our documents can be immediately reported to admin@proactivecompliancesolutions.com.au and one of our representatives will do their utmost best to ensure your complete satisfaction.

We offer discounted rates to update your previously purchased documents, systems or management plans. Please contact us if you would like to discuss your specific needs.